FAQ's

You may explore some of our most frequently asked questions and for additional help we also have a page with term definitions.

Body Shop Satisfaction

Q: After a car accident, I had my car repaired at a body shop my insurance company referred me to. But I'm not happy with the work--what should I do? Read answer

Broken Windshield

Q: Is a broken windshield covered under my auto policy deductible? Read answer

Claims Causing Canceled Insurance

Q: I heard that some companies cancel people's insurance if they have just one claim. Is this true? Read answer

College Kid Has Car

Q: I am adding my son to my auto insurance policy and he'll be taking one of my cars with him to college. What do I need to do? Read answer

Credit & Insurance

Q: Why do auto insurance applications include questions asking for credit information? Read answer

Driving Records & Point System

Q: How do "points" affect insurance rates, and when do insurance companies check driving records? Read answer

Driving Without Insurance

Q: My son has been driving without insurance for a few years. Now he wants to get it, but I'm worried. Won't he have trouble finding a company willing to insure him? Read answer

Elderly Drivers

Q: Should my 80-year-old father still be driving? Read answer

First Car

Q: I'm buying my first car. Can you give me some tips on finding a good insurance company? Read answer

Insurance for Non-Car Owner

Q: I live in the city and rely on public transportation, but I occasionally borrow or rent a car for trips to the city. Should I have an auto insurance policy? Read answer

Insurance Needs for College

Q: My child is heading off to college this fall. What insurance issues does this raise? Read answer

Insuring Used Cars

Q: I am buying a used car that is worth only a few hundred dollars. Do I need to insure it? Read answer

Gap Insurance

Q: What is gap insurance and do I need it? Read answer

Loaning a Car

Q: If someone borrows my car, are they covered under my auto insurance? Read answer

Missed Auto Insurance Payment

Q: I forgot to pay my auto insurance premium last month. Will my policy be canceled? Read answer

More Expensive for Select Vehicles

Q: Why do certain vehicles cost more to insure than others? Read answer

No-fault Auto Insurance

Q: I'm moving to a state with "no-fault" auto insurance--what exactly does this mean? Read answer

Spouse with Poor Driving Record

Q: I'm marrying someone who has a poor driving record. Will my insurance premium go up? Read answer

SR-22 Insurance

Q: What is an SR-22 Financial Responsibility filing? Read answer

Teenage Driver

Q: My teenager just got his license. How can I insure him without going broke? Read answer

Totaled Car

Q: My car was totaled in an accident. Is there anything I can do to get it back or at least get a larger settlement amount? Read answer

Winters in Florida

Q: I go away for the winter to Florida and don't bring my car. Can I get my auto insurance suspended to save money? Read answer