All your JMV questions, in one place
Browse insurance, customer service, DMV, and tax-appointment questions.
Getting started · Auto & vehicles · Home & renters · Business & services · Tax & appointments
Getting started
How do I request an insurance quote?
Request an insurance quote or contact either office. Tell us the coverage you need and our team will follow up.
California: 6367 S Alameda St, Los Angeles, CA 90001. Call 323-277-6290. Monday–Friday, 10 AM–7 PM.
Arizona: 8257 Hwy 95, Mohave Valley, AZ 86440. Call 928-255-5606. Monday–Friday, 10 AM–5 PM.
Both offices are closed Saturday and Sunday.
Can I contact JMV in English or Spanish?
Yes. Tell us your preferred language when you send a request.
Does submitting a request start my coverage?
No. A request is an inquiry. Coverage starts only after confirmation from an authorized representative and the insurer.
How do I make a payment or ask about my policy?
Use our payment-options page or contact JMV for help with your current policy.
Can I buy Arizona auto insurance online?
Yes. Start an Arizona auto quote through JMV’s Novo link. California customers can use our quote request form.
Auto, motorcycles, boats & RVs
What do auto liability limits mean?
Split limits show bodily injury per person, bodily injury per accident, and property damage. California and Arizona have different minimum requirements. Use the state resources below for current requirements and ask JMV to help review coverage options.
What is the difference between liability, collision, and comprehensive?
Liability addresses covered injury or property damage to others. Collision addresses covered damage to your vehicle from a collision. Comprehensive addresses other covered losses such as theft, subject to policy terms.
It is the amount you are responsible for on a covered claim when that coverage has a deductible. Ask how different deductibles affect your quote.
Should I consider more than minimum liability coverage?
Discuss your assets, budget, and risks with the team. Minimum limits may not cover the full cost of an accident.
What information helps with an auto quote?
Driver details, vehicle information, garaging address, current coverage, and desired start date.
Can I ask about SR-22 filings?
Yes. Tell JMV about the filing you need so the team can review available options.
What should I do after an accident or vehicle theft?
Prioritize safety, contact emergency services when needed, document what happened when safe, and notify your insurer promptly. Ask about any required reports.
What does it mean if my vehicle is a total loss?
The insurer has determined the loss meets its total-loss criteria. Ask the adjuster about valuation, your deductible, financing, and next steps.
Will I have a rental car after a claim?
That depends on the coverage and claim. Review any rental reimbursement limits and ask the insurer before arranging a rental.
Do my driving history and vehicle affect the quote?
They can. Insurers use approved rating factors and underwriting rules, which vary by location and policy.
Do I need to disclose business, rideshare, or delivery use?
Yes. Explain all vehicle uses so the team can review suitable coverage. Personal policies and platform coverage may have restrictions.
What if I drive into another state or Mexico?
Tell JMV where you are traveling. Review policy territory and requirements before you leave; Mexico travel may require a separate policy.
Can I insure a motorcycle, boat, classic car, or RV?
Contact JMV with the vehicle or vessel details, how you use it, and the options you want to discuss.
Are towing, accessories, and custom equipment automatically covered?
Do not assume they are. Ask about the coverages, limits, exclusions, and endorsements in your policy.
What is cancellation versus nonrenewal?
Cancellation ends a policy before its scheduled end date; nonrenewal means it will not continue for the next term. Review the notice and contact the insurer or JMV promptly.
Homeowners, renters & condos
What should I review in a homeowners policy?
Discuss your dwelling, other structures, belongings, loss of use, personal liability, limits, deductibles, and exclusions.
Does my landlord’s policy cover my belongings?
Generally it does not. Renters insurance can address personal property and other covered risks.
Are flood and earthquake covered by my home policy?
Standard policies generally exclude these risks. Ask about separate coverage and the policy’s exclusions.
How is condo insurance different?
Review the association’s master policy and your responsibilities. Discuss personal property, interior improvements, liability, and any coverage gaps.
How much would my insurer pay after a loss?
Payment depends on the covered loss, policy limits, deductible, valuation, and settlement terms. Ask the adjuster about your specific claim.
Should I keep a home inventory?
Yes. Photos, receipts, and an inventory can help document belongings. Keep a copy somewhere you can access after a loss.
What about jewelry or expensive equipment?
Ask about special limits and whether scheduled or additional coverage is available.
Check the named insureds and the policy’s definition of an insured. Tell JMV about household or ownership changes.
Can homeowners insurance include liability coverage?
It can include personal liability coverage for covered claims. The policy determines insureds, limits, and exclusions.
How can I review my premium and deductible?
Compare options with consistent limits, ask about eligible discounts, and choose a deductible you can manage.
Business & other services
What should I provide for a business quote?
Business operations, location, revenue, payroll, vehicle and property details, current coverage, and contract requirements as relevant.
Can a business owners policy replace every business policy?
Do not assume it does. Discuss workers’ compensation, commercial auto, professional liability, and other needs separately.
How do I start a workers’ compensation inquiry?
Provide business operations, employee duties, payroll, and current policy details if available.
Can JMV help with DMV and other services?
Contact the team about vehicle registration, title transactions, printing, travel, and other services. You can also start a surety bond request online. Availability varies by office.
Can I get event coverage or surety bonds online?
Yes. Visit Event Coverage or Surety Bonds to start through JMV’s online service links.
Income tax & appointments
How do I request a tax appointment?
Complete the appointment request with your preferred office, date, and time window. JMV will contact you to confirm availability.
Is my appointment booked when I submit?
No. It remains a request until the team confirms it.
How much will tax preparation cost?
Ask for an estimate based on your return and service needs. We recommend confirming fees before work begins.
Can I upload tax documents through the appointment form?
No. The form is for scheduling details. Ask the team how to submit documents; do not include Social Security numbers or tax documents in general messages.
Can I file my income tax online?
Yes. Start filing through JMV’s FileYourTaxes link. You can also request assistance or a tax appointment.
Official resources
California DMV insurance requirements · Arizona ADOT insurance requirements · California homeowners and renters guide